Professional printing systems for European dealers and print businesses|+86-131 4704 5331|info@otterpro.eu
OtterPro Limited Warranty Policy
At OtterPro, we stand behind the quality of our products and are committed to providing reliable technical support throughout your ownership experience.
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Every OtterPro printer is covered by a two-year limited warranty from the date of delivery.
Ink cartridges, printheads, wiper blades and other wear parts are not covered. Replacements and support are available at an additional cost.

What's Covered
✓ Manufacturing defects in materials and workmanship
✓ Mechanical and electrical failures under normal use
✓ Free technical support throughout the warranty period




The warranty applies to the original purchaser and is valid from the date of delivery.

What's Not Covered
✕ Improper installation, operation or maintenance
✕ Accidents, drops, impact or transportation damage after delivery
✕ Unauthorized modification or disassembly
✕ Repairs performed without OtterPro authorization
✕ Use of incompatible parts, consumables or accessories
✕ Incorrect voltage or unstable electrical supply
✕ Failure to follow operating or maintenance instructions
✕ Normal wear and tear
✕ Damage caused by external factors or misuse
Questions About Your Warranty?
Our support team is ready to help with warranty checks, repairs and replacement parts.